Customer service agents are the face of the airline, assisting passengers with check-in, boarding, and inquiries. As a Customer Service Agent you are the first point of contact for passengers, helping to make their travel experience smooth, safe, and enjoyable. You assist with check-in, boarding, luggage handling, and answering passenger enquiries, all while ensuring compliance with airline and airport procedures.
This role combines excellent communication, a friendly demeanor and problem-solving skills with knowledge of health, safety, and security regulations. You’ll gain experience in handling challenging situations, supporting passengers with different needs, and working closely with airlines and ground staff to keep operations running efficiently. It’s a fast-paced, people-focused role that’s essential to delivering a positive travel experience.
Lead airport operations to ensure a seamless travel experience for passengers.
An Airline CEO oversees everything from safety and strategy to financial health and customer experience, ensuring the airline operates effectively today while preparing for the future.
An Airport Health & Safety Manager oversees the policies, procedures, and programs that ensure the safety, wellbeing, and regulatory compliance of everyone working in or passing through an airport environment.
We do more than just teach aviation - we immerse you in it!
When you learn with us you are trained by experienced industry experts where the action happens - in fully equipped aviation workshops and Aero Clubs, utilising our ATR-72 training aircraft and industry-replica ground handling equipment, and with behind-the-scenes exposure in your local airport.
Everything we do is designed to give you a true-to-life learning experience.
